How do I install my ceiling fan?
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General Questions
General Questions
Your new Sofucor fan can be installed using our easy-to-follow, step-by-step instructions found in your owner's manual.
We've also created a 'How to' video for you to check out. You can click on the "Installation Guide" button to select the appropriate installation video for the product you have purchased. Your fan may have slightly different components than what's in the video but the basic instructions should apply.
How do I install my fan on an angled ceiling?
In order to install your ceiling fan on an angled ceiling, you will need to purchase our ceiling fans that include down rods of varying lengths. Depending on the angle of the ceiling and your fan type, you may also need an angled ceiling mount adapter.
*First, make sure your ceiling fan can be installed on angled ceilings.
*Angled Ceilings that have a 17.5 degree angle will need an angled ceiling mount; this replaces your current canopy. The angled ceiling mounts can only be used if you have a sofucor’s ceiling fan. You cannot install a remote control in an angled ceiling mount because of the tight spacing in the ceiling bracket. Please contact our CS team if you have no idea about the proper accessory purchase.
*The SCA-P (Slope Ceiling Adapter, Paintable) gives you that extra spacing between your fan and sloped ceiling to install the remote control receiver. Note: some of Sofucor’s ceiling fans have pre-installed receivers, while some else cannot be installed using an SCA-P, we recommend you aking first before your purchase, our online service will glad to hear from you.
*An extension downrod is needed when installing your ceiling fan on a sloped ceiling. When choosing your downrod length, keep in mind that your ceiling fan needs to be 30 inches away from the wall and other objects and the fan blades must be 7 feet or more from the floor.
*If your angled ceiling is steeper than 56 degrees, contact a contractor to help get your SCA-P custom made. Do not forget to verify your fan’s electrical box is approved for ceiling fan use.
How to choose the right ceiling fan？
1. Choose a location for your fan.
Location is important when selecting the size and design of ceiling fan for your room.
Indoors
○ An indoor fan, which is sometimes referred to as a dry-rated, fan makes an ideal fit for a living room or bedroom.
Outdoors
○ When choosing a ceiling fan for an outdoor space, select a model that satisfies the requirements of Electrical Testing Laboratories (ETL) and Underwriters Laboratories (UL).
Many of Sofucors' fans can be used both indoors and outdoors, but be aware that some fans can only be used indoors.
2. Choose the right ceiling fan size
The diameter of the room affects how much air a ceiling fan circulates. Fans with bigger diameters are needed in larger rooms, and smaller spaces call for smaller fans.
Small
Rooms that are no more than 8' x 10' should have ceiling fan sizes between 21" and 40" in diameter. Small rooms include dens and kitchen nooks.
Medium
If your room is up to 12' x 14', stick with a fan that is 42" - 54" in diameter. Medium rooms include bedrooms and dining rooms.
Large
A room that is up to 18' x 20' should feature ceiling fan sizes 52" - 60" in diameter. This includes family rooms and large bedrooms.
Great
Great rooms are more than 18' x 20' and should include a fan more that is larger than 60" in diameter. Great rooms are characterized by open floorplans and large foyers.
3. Pick a ceiling fan style
Please take your existing furnishings and finishes as inspiration when choosing a ceiling fan style. Following are some style options we have：
Modern
○ We offer the newest top-rated modern ceiling fans with sleek designs, clean lines, and warm, neutral colors.
Traditional
○ These elegant fans usually have elaborate accents and well-considered patterns that give a room depth and coziness. Our traditional ceiling fans combine cutting-edge features with class style.
Rustic
○ Rustic ceiling fans give a natural fee.Our modernized rustic ceiling fans come in a variety of sizes and finishes to go with your house and living area.
Industrial
○ Our industrial ceiling fans draw inspiration from the stylistic era of the Industrial Revolution.
Farmhouse
○ Popular farmhouse ceiling fans that combines the comfort of rural living and modern design. Our fans add a nice warm and cozy vibe to your overall design.
4. Choose whether you want a fan with or without lights
Fans without lights
○ If you want to place your fan in a space with plenty of natural light or light from other sources, a ceiling fan without lights is a smart choice.
Fans with lights
○ If you plan to install your new fan in a room with limited natural lighting, a ceiling fan with lights is a good choice. Most of our fans with lights have adjustable brightness.
5. Pick which mount-type works best for your space
The mounting system selection should take into account the height and slope of the room's ceiling. Here are two common mount types for our ceiling fans.
Flush-Mount / Low-Profile
○ This mount type has the ceiling fan connected directly to the ceiling. We recommend a flush mount if your ceiling is under 8' high.
Downrod Mount
○ A downrod mount has a long pole that connects the fan to the ceiling. We recommend a flush mount if your ceiling is over 8' high.
6. Decide how you want to control your fan
Following are two types of control we can provide.
Remote control
○ All our fans can be controlled remotely,allowing you to control the fan's direction and speed from anywhere in the room, as well as dim the lights.
Smart/APP control
○ These ceiling fans can link to your existing smart devices for seamless integration with your smart home, you can enjoy multiple control options including remote control, smartphone control, and voice control, activate convenient scheduling and timer functions to complement your routine.
7. Pick the airflow/efficiency you need
CFM stands for Cubic Feet per Minute and refers to the measurement of how much air is moved by a ceiling fan.Compared to standard fans, our energy-efficient ceiling fans can provide more airflow with less energy consumption.
How do I contact customer service?
1.Live Chat
Click the button at the bottom right to start chatting online.
2.Phone Number
+1 2054605203
3.Email us
For bulk purchase needs, please contact us at sofucorfan@gmail.com
For business cooperation, contact us at sofucorfan@gmail.com
For inquiries about the Affiliate and Influencer Program please contact us at sofucorfan@gmail.com ontact us here for answers to questions or anything else.
We strive to respond within 24 hours or as soon as possible.
Company: KBS TBC
Address: 15301 Westover Road, Kansas City, MO 64147
Alternatively, you can write directly to our email here:support@sofucorfan.com
If you purchased the product on Amazon, please contact sofucor_service@163.com
What kind of motors do our fans use? AC motors or DC motors?
All Sofucor fans are built with 6-speed DC motors, typically more efficient and quiet while working, 75% more efficient than traditional AC motors.
Can our fans be used both indoors and outdoors?
Most of Sofucor ceiling fan are wet-rated, engineered to stand up to exposure to rain and moisture and are suitable for virtually any indoor or outdoor area.
Do our ceiling fans support smart systems?
Some of our products support intelligent systems. We have a collection of smart ceiling fans, you can choose the products you want.
Sofucor smart fan integrates with Alexa, Google Home and Siri to enhance your living space.
Product Questions
Product Questions
What speed does the fan have?
Our fan has a six speed wind speed.
What is a Low Profile Ceiling/Flush Mount Fan?
If your ceiling height is under 8’, you will need a low-profile or Flush Mount fan. This kind of fan mounts directly to a ceiling bracket that is fastened to the ceiling rather than using a downrod.
Sofucor's flush-mount ceiling fans are specifically designed to be mounted close to the ceiling, with minimal distance between the fan blades and the ceiling surface, contributing to space-saving, noise reduction, and an aesthetically pleasing appearance.
What downrod length should I purchase for my fan?
A downrod mount is an extensible and long pole that connects the fan to the ceiling.It is advised to utilize a downrod to improve the functioning of your fan if the height of your ceiling permits. The downrods of 5''/10''/24'' can often be seen in our ceiling fans.
Choosing The Right Size Downrod:
*You can calculate the downrod length you need throgh a simple equation: Ceiling height (in feet) minus 9' (includes the fan height) = Downrod length
Tip:To maximize the fan's effectiveness, it is generally recommended to place your ceiling fan between 8'' and 9'' above the floor.
*If your ceiling is less 9' high, you will need a less 12'' downrods to ensure the fan is positioned at the proper height.
*If your ceiling is 10' high, you will need a less 12''-18''downrods to ensure the fan is positioned at the proper height.
*If your ceiling is 11' high, you will need a 18''-24''downrods to ensure the fan is positioned at the proper height.
My ceiling fan came without a light fixture. Can I add one?
Our ceiling fan without lights do not support the addition of light fixture currently. You can go to our collection of Ceiling Fans With Lights to find the products you want.
Will a ceiling fan help me save money?
*Let's analyze this wind chill effect in terms of money and sense. A room with a ceiling fan may feel six to eight degrees colder than it is (so an 40° room would feel like a 32° room). As a result, your air conditioner needs to work less now. Well done!
*How about the winter? Avoid the error of shutting off your fan. Rather than producing a cooling effect, turn it clockwise to force warm air downward and gently recirculate it. Congratulations! Your heating and cooling bills will go down.
Payment Questions
Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, Klarna, American Express), PayPal, and so on.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Shipping and Delivery Questions
Shipping and Delivery Questions
How long does shipping take?
We need 1 to 3 working days to process the order, and usually 2-4 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
Do you offer free shipping?
Yes, limited-time free shipping storewide for Sofucor Decor Sale. You can refer to our shipping policy for more details.
Do you ship to P.O. boxes?
No, we don't support delivery to P.O. Boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
How do I track my order?
You will receive a FedEx tracking number via email once your product is shipped. You can click on "Track your order" or contact the courier directly if you have any more shipping or tracking questions.
Why my package status did not update for several days?
Please allow two to four business days for the most recent tracking information if your order was just sent out. Your order will typically be updated until it reaches the next shipping station if it has been in transit for a few days without any updates (may need 2-4 working days). Please be patient as you wait.
If you still have concerns about the shipment of your order, please email our customer support. We will help check the status of your parcel.
Do I have to pay additional tax on my order during delivery?
There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare.
*If you receive a tax notice from customs, please pay the tax first and then contact our customer service with the payment receipt and we will refund the tax to you.
*If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.
How long does it take for delivery?
For normal products: generally, the goods will be shipped from United States warehouse within 2 working days after the order is placed. You will receive the goods within 2-4 working days.